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Presentation Mishaps A to Z: B is for Bait

Brody: You’re gonna need a bigger boat.
~Jaws (1975)

Sometimes I find it entertaining to think of presentation mishaps as sharks sliding silently, heavily, somewhere beneath a perfectly calm ocean. You may not see  fins break the surface but you know they’re out there somewhere and you are doing everything you can to not give them a reason to swim over and remove any body parts that you use on a regular basis.

Unfortunately, from time to time, we have all worked with a person who might best be thought of as mishap bait.

You’re busy taking every possible precaution to keep the mishap sharks from attacking and this person seems determined to fling bucket after slimy bucket of chum off the back of the boat. Not only do they tend to indulge an unfortunate predilection for swimming out to that really spooky buoy in the middle of the night, they also splash around like a wounded tuna while doing so.

In less metaphoric terms, they are the person that everything bad seems to happen to. They tempt fate. They are disaster baiters.

You might be tempted to put someone like this off the boat onto their own little rubber dinghy where they can dangle their feet in the water to their heart’s content. The sharks will most likely follow them. That might be good for you but it will most likely be bad for them and you’ll be a crew member short.

What’s the best way you’ve found for dealing with the dreaded disaster baiter? Do you throw them overboard or do you force them to watch Shark Week reruns until they get it?

Presentation Mishaps A to Z: A is for Anger

Of all the possible responses to an emergent presentation disaster, I think it’s safe to say anger is the most foolish. Yeah, I know, this isn’t a particularly fresh observation —

Do not be eager in your heart to be angry, For anger resides in the bosom of fools. (Ecclesiastes 7:9)

— but it does bear repeating.

Given a choice between working with someone likely to curl up into a quivering fetal ball when things are going wrong  and working with someone prone to venting their anger in the same situation, I think I would go with the fetal ball rather than the venter. A fetal ball can be guided to a quiet corner somewhere to whimper quietly while everyone else sorts things out.  The anger of your basic hothead tends to spread and escalate in a reflexive feedback loop that has the potential to drag most of your team into dealing with the emotion (including fight and flight responses) rather than working the problem.

The way to deal with feedback loops is to, wait for it, break the loop. Reduce the amplification by responding quietly to the hothead’s outburst (see “The Valium Bubble“). Absorb, don’t reflect. Sometimes the simplest way to deal with audio feedback is to turn the speakers slightly away from the microphone. Sometimes you just need to simply turn away from someones anger in order and avoid sending it right back.

At least until the crisis has passed.

(Disclaimer: This post should not be read as criticism of a tightly controlled tactical anger used on rare occasions to guide and inspire team performance. I am taking to task the uncontrolled, unthinking anger generated by anxiety arising from unexpected, negative events that could lead to a presentation’s failure.)

One last thought (it’s not my thought, but I can’t remember where I heard this): All anger is actually fear, and all fear is fear of loss. Figuring out,  in the most specific way possible, what the angry person is afraid of losing can often put you in a great position to alleviate the fear and to perhaps find the leverage necessary to dial down the anger.