Murphy's Law states: "Anything that can go wrong will go wrong." This is especially true and especially painful when there is an audience involved.
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Make A Living Writing — Things I Learned During Webinar Fail
Going with a new platform is risky. Anne and I really wanted to start with a free platform because we didn’t know how many tickets we’d sell. But Freebinar had a fatal flaw — it just happened to have a massive dial-in phone line failure at the time of our Webinar. None of us could get on the call. They fixed it right after we finished. So…that didn’t help, and caused about a 12-minute start delay while we tried to figure out a solution.
No matter how many things you nail down, there’ll be one thing you don’t. Years ago, an engineer told me happiness is redundant systems. I took many precations — I had Comcast out to doublecheck my connection the day before. I used a hard-wired mouse instead of my usual battery-powered wireless one. But we still neglected to do one thing that might have saved us — we could have gotten Anne another Freebinar account, with another phone number. That would have given us another shot at staying live.
Backstage at BackstageJobs —Don’t surprise your crew
Honestly, what reason could anyone have for not telling the the crew about these things in advance? What good does it do to hold onto this information? Assuming they “can just do it†falls along the lines of “theatre is magic.â€Â Theatre is magical: to experience. But we’re not using magic to create it, we’re using plans, schedules, computers, gravity, acoustics, and timed choreography (yes, backstage). Throwing a sudden change into this can be a problem, but throwing a planned change at us suddenly makes us mad. Why? Because if we had known about it, we could have done it better.
 Bonjour Events — Preparing your Speakers for the Stage
One conference I was producing was set to start in three hours when I got a call from the car service that the company president, our second speaker on the printed agenda, was no where to be found at the airport. I called his cell to hear, “Oh yeah, I’m catching a ride on a friend’s jet. Oh and I invited Jeff to join me. “ Ah, yes Jeff, our third speaker. I say, “You know you’re on at 1pm?â€Â “Yes, we’re taking off in a few minutes, it’s a fast plane.”
A Collection of Nonsense (Tim Washer) — When PowerPoint Attacks: 6 survival tips
If you forced me to rank the places where I would most prefer not to look like an idiot, the Harvard Kennedy School would come in fourth.  Or maybe sixth. Some of history’s most eminent figures have spoken there, like Jack Donaghy. But even after a successful tech-check before the presentation, things can go terribly wrong. Especially if you’ve embedded videos into a powerpoint presentation. I was attempting to show two commercials, but another video popped up, and what’s worse, the audio was out of synch with the video. But here’s what I’ve learned…
Communications from DMN — When a (presentation) disaster strikes
I went blank.
Stage fright. Freezing up. A very pregnant pause. None of those terms really sum up what happened to me during that talk. I went all tabula. As in rasa. It wasn’t pleasant, for me or for my audience.
 Fearless Delivery (Lily Iatridis) — Top Ten True Presentation Mishaps
#2- Vehicle in parking lot just outside the building catches fire and burns to a crisp. The room where I was giving my presentation had large windows just a few yards from the burning vehicle, so we were all mesmerized. Not only that, but the heavy fumes from the burning rubber made us evacuate the room, so my presentation had to be rescheduled. What took the fire department so long?
Public Words (Nick Morgan) — What to do when a speech goes horribly wrong – 5 tips
I once had to give a speech at a Harvard Business School event in one of its very high-tech auditoriums. The speeches were back-to-back that day, and so I had to break my rule of always rehearsing in the room beforehand. The A/V person was nowhere to be found. So naturally the sound didn’t work on the videos I wanted to play. I enlisted the help of a couple of really smart biz school students and the audience as a whole waited patiently with me as they tried to figure out what was wrong.
 associationTECH — Tech the Mic…Tech 1…Tech 2…Tech Tech Tech
It seems absurd the amount of preparation that goes into a session only to have the session falter at the end because of an AV situation that could easily have been avoided. A great example is a session I went to about using video for associations. Great information and examples were shared there, but the first presenter kept struggling with a slow connection whenever she wanted to play a video. The first couple of times I felt sorry for her, but after that I grew annoyed. Why didn’t she have a backup plan for something as finicky as video? Why didn’t she have some videos stored directly on her laptop, so she didn’t have to rely on the internet? Had she checked her connection and the buffering time before the presentation?
Life in the Corporate Theater — Let the Games Begin (Dispatch from Moscow)
We immediately decided to have the AV Vendor show us all of the equipment so that we wouldn’t have any surprises as 7:00 pm.
To start off, we requested a 16 channel mixer, with a minimum of 10 XLR inputs. They provided a 12 channel mixer with 8 XLR Inputs. We requested a minimum of 4 channels of graphic equalizers, and they provided 1 channel. We asked about the wireless microphones, and fortunately, the 5 microphones we requested were there, all thrown kinda loosely in a case. They informed us that they had “Madonna” mics and we asked if they had regular Lavalier mics. They said they did, but that the “Madonna” mics worked much better. We told them that we understood that, but that the presenters would never wear a Madonna style headset mic. It turns out that the Lav mics are omni directional, and I am going to have to struggle against feed back for sure.
Next they showed us the video switcher, and while it was a lot closer to being right than the DJ Mixer that they gave us in St Petersburg, it was only a two channel input switcher and we need four channels.
We asked about cables for everything and while they may have brought enough for what they thought we would need, it was clear that they underestimated what we really needed and we had to make a quick inventory on paper of what we wanted.
ReadyTalk — Conference Blunder Contest (The blunder with the most votes winds two round trip airline tickets)
We had just released our the 3.0 version of our product and had a showcase webinar. It was our largest webinar ever with 1023 people on the line. After telling everyone we would begin in just a couple minutes our CTO left his office for some water and locked himself out. He tried looking for a key and attempted to jimmy the door open, but no good. So in his best Starsky and Hutch impersonation he body slammed the door to break it down. We moved to bigger offices a month ago and that door cost us $800 to replace!
 Of all the possible responses to an emergent presentation disaster, I think it’s safe to say anger is the most foolish. Yeah, I know, this isn’t a particularly fresh observation —
Do not be eager in your heart to be angry, For anger resides in the bosom of fools. (Ecclesiastes 7:9)
— but it does bear repeating.
Given a choice between working with someone likely to curl up into a quivering fetal ball when things are going wrong and working with someone prone to venting their anger in the same situation, I think I would go with the fetal ball rather than the venter. A fetal ball can be guided to a quiet corner somewhere to whimper quietly while everyone else sorts things out. The anger of your basic hothead tends to spread and escalate in a reflexive feedback loop that has the potential to drag most of your team into dealing with the emotion (including fight and flight responses) rather than working the problem.
The way to deal with feedback loops is to, wait for it, break the loop. Reduce the amplification by responding quietly to the hothead’s outburst (see “The Valium Bubble“). Absorb, don’t reflect. Sometimes the simplest way to deal with audio feedback is to turn the speakers slightly away from the microphone. Sometimes you just need to simply turn away from someones anger in order and avoid sending it right back.
At least until the crisis has passed.
(Disclaimer: This post should not be read as criticism of a tightly controlled tactical anger used on rare occasions to guide and inspire team performance. I am taking to task the uncontrolled, unthinking anger generated by anxiety arising from unexpected, negative events that could lead to a presentation’s failure.)
One last thought (it’s not my thought, but I can’t remember where I heard this): All anger is actually fear, and all fear is fear of loss. Figuring out, in the most specific way possible, what the angry person is afraid of losing can often put you in a great position to alleviate the fear and to perhaps find the leverage necessary to dial down the anger.
Steve LaRose — Heading to Moscow
The Russian AV Vendor hasn’t given us any level of confidence as of yet, so we all board our planes today with a bit of a feeling of impending doom.
Michael Wade — A Presentations Lesson Reaffirmed
Each participant was to receive a workbook containing some exercises. I had carefully proof-read the material. The person at the training broker had proofed it. The material was then sent off to a print shop. It was at that point when things became interesting.
Despite the pdf format, quite a few pages had been messed up in the electronic transmission. As a result, I learned a couple of hours before the presentation that the workbooks had flaws.
Many flaws.
Lisa Braithwaite — Five things speakers can learn from event planners
4. Be flexible.
“Stuff” happens. Event planners are experts at working around setbacks and figuring out solutions when things don’t go as planned. They don’t panic, they just get busy.
As a speaker, if you have not yet experienced one of these setbacks, it’s only a matter of time before you do. Your technology will fail. Your room will be next to a loud construction site. The speaker before you will go long and your presentation will be cut by fifteen minutes. The trick is to keep going. Sometimes your audience will know there’s a problem, but most of the time, you will be the only one. Keep it to yourself, fix it as quickly and quietly as possible, and move on.
At some point, after all the planning and preparation, you have to let go and accept that whatever happens, happens!
Tod Maffin — Ten Things I Wish I Knew When I Started as a Professional Speaker
Backup, Backup, Backup!
This goes without saying, but it surprises me how few speakers have redundant backups. Just last month, I was keynoting a conference and had to go on stage early because the presenter before me couldn’t boot her computer and she had no accessible backup.
Here are the backup methods I use and recommend:
- Turn on auto-backups in your presentation software, that way you always have two copies of your slides; in case your computer crashes while saving it, you’ll always have the most recent uncorrupted version.
- Sign up to Backblaze — it’ll back up everything on your hard disk automatically without you prompting it. It’s only $5 a month. Backblaze is the only system like this I found which can restore a Mac file to a PC and vice versa, if that’s important to you.
- Before leaving, upload the slides to Dropbox.com or something similar.
- Finally, if you’re on a Mac, tell Keynote to also save an additional copy as a PowerPoint presentation and upload that to Dropbox.com too.
But backups aren’t just for files — I carry my own backup wireless mic, fresh batteries, and a separate cheap GSM cell phone, so that in the event mine craps out I just have to pop my SIM card into the new phone and I’m back in business again.
 Ellen Finkelstein — Outstanding Presentations Workshop
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Phil Presents — Presentation Pitfalls #7: Slide synch (or lack of)
While the speaker was fiddling with his envelope, someone else advanced the slides too quickly, and revealed the winner’s name to all but the speaker before the envelope had even been opened. Doh! Not only did this make the speaker look silly, it made everyone think less of the organization of the event, both for the Powerpoint slip-up and for even using ceremonial envelopes when the winners were already on the slides.
Webinar Crusher — What If I Screw Up A Live Webinar And How Do I Recover?
If you think that your first webinar is going to run perfectly, you’re wrong. If you think that your first 20 webinars are going to run without any problems, you’re also wrong. Things are going to happen. Maybe your Internet connection will die or Go To Webinar will not display your screen correctly. Maybe your PowerPoint won’t show up or you will lose your PowerPoint. You might be all ready to demonstrate a site for your viewers only to find out that the site is down for maintenance.
Instead of crossing your fingers, hoping nothing will ever go wrong, no, that things will go wrong. When these things do go wrong, what do you do? Always have some kind of a backup plan.
No Sweat Presentations! — When You Speak, Don’t Jingle or Deliver Other Distractions!
Other personal distractions could have to do with your appearance
- A stained shirt or jacket
- Food on your face or in your teeth (I’m not kidding.)
- Too flashy jewelry that sparkles too much.
- Outrageous clothing that ’sends its own message’
There are some preventative measures that can be taken to avoid delivering distractions.
- Empty your pockets before speaking. No coins or keys = No Jingle!
- Have a friend in the audience quietly ’signal’ you if you start swaying or rocking.
- Put a Post Note on the lectern or on top of your notes or mind map with a reminder
- Get a good night’s sleep the night before a presentation.
- Practice – Practice – Practice
- In front of a mirror.
- In front of friends and family.
- In front of a camera.
- Look in a full length mirror before coming to the lectern.
- Check:
- Clothing – zippers, buttons, for lint & hair
- Self – hair, face
 Principle #9 states that “Everyone knows that it’s essential to rehearse, but not everyone knows how to rehearse what’s essential.”
Is rehearsing the physiological reactions to presenter’s stress essential?
From the Core Daily blog:
No matter how hard you try mentally, it’s difficult to simulate a heightened nervous condition. “It’s not enough to say, ‘Okay, there are two guys on base,’†Afremow says. “You need to get your heartrate up. I challenge them to do some intense cardio for a minute. You recreate that feeling of flight/fight and then practice. That way, you learn that body response.â€
Afremow says this applies even to public speaking. Instead of just practicing a speech in front of a mirror, do a minute of cardio and then deliver the speech. That way you practice under the raised heart rate you’re likely to have the day of the speech.
(via Joyful Public Speaking via Olivia Mitchell’s twitter post.)
or “Lesson Learned by Watching Shaun of the Dead.”
 1) Until the moment they suddenly become mindless, snarling, death-dealing horrors, a zombie (like whatever it was that caused your current presentation mishap) often appears about as threatening as your Mom. A projector with a burned out lamp looks like any other projector. A virus laden thumb drive looks just like a normal, perfectly healthy thumb drive.
2) If you allow yourself to slip into panic mode, the zombie/mishap will either eat you brains or infect you and turn you into a mindless, snarling, death-dealing horror. Stay calm.
3) Zombie/mishaps are a lot easier to deal with one at a time The problem is they tend to travel in packs. And sometimes, dealing with one can attract a whole lot more. Slow and stupid, they can still overwhelm you with numbers.
4) They can be easy to out maneuver, as long as you have left yourself room to maneuver. Make sure your disaster plan leaves your options open. Shaun and his friend are actually doing pretty well until they let themselves get cornered in the pub.
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